Are you searching for getting few domain knowledge about CRM?
If yes then this is the right blog you choose, hope you will like it.
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what exactly CRM is?
- CRM is nothing but customer relationship management basically by sales department of the Organisation in order to do business for maximising the benefit
- And CRM software are the application software which helps to automate the sales department work.
- Distributed source(http://distributedsource.com/crm) .
- Nimble(http://www.nimble.com/)--Must login, it's interesting
- SalesForce(http://www.salesforce.com/).
- Sage ACT(http://na.sage.com/sage-act)
- Oncontact (http://www.oncontact.com/)
Customer:
- Customer is a person or organisation that buys goods or services from a store or other business.
- CRM system will help to maintain the relationship with customer in order to maximise your benefits by automating maximum sales flow
Leads:
- Leads are the individual or representative of organisation who shows interest in your product or services
- Or in other word leads are the potential customers self registered online.
Deals:
- Deals are the qualified/selected customer contacted by the sales team.
- by the way the dictionary mining of deal is "An agreement entered into by two or more parties for their mutual benefit, esp. in a business or political context."
Opportunity/Potentials:
- Opportunities are the hot Leads from where the Organisation can get more revenue by converting them into Deals.
- Or you can say Opportunities are the sales and pending deals that you want to track; may be for making deal with them.
- Potentials are the business deals with organisation or peoples that generates revenue for your organisation.
Cases:
- Cases are the feedback that are received from the customer on various issue by using your product or services.
Activities:
- Activities are the process to keep track of business interaction including task(eg. phone call or email) and calendar events (eg presentation or business meetings).
Task:
- Task is an activity which is having due date.
Events:
- Event is an activity which is having start and end time.
Contacts:
- Contacts are the peoples in the company with whom you communicate and interact in pursuit of a business.
Accounts:
- Accounts are companies or department in a company, with which you make business dealings.
Forecasts:
- Forecasts are nothing but the predict and plan your sales cycle from pipeline to close sales and manage sales expectation throughout your organisation
Campaigns:
- A campaigns is a marketing effort to increase the sales through planned, executed, distributed and analysed marketing activity.
- The Goal of the effort is to often generate new Leads and help converting them to Deal.
- A campaigns may have other goal like to awareness and brand to the company.
- A CRM system can help for manage, execute and monitor marketing campaigns.
Products:
- A product is a business offering form a business to it’s customer.
- A CRM system should allows a business to record it’s product and related information so sales staff and other CRM users can use product information fully and correctly in their business activity.
Vendors:
- Vendors are the companies, individuals or contractors from whom your organisation gets products/services.
Invoice:
- Invoice are the bills generated by the vendor along with the goods/services with the purpose of procuring payments.
- Or in a more general way you can say a commercial document issued by a seller to the buyer
Purchase Order:
- Purchase Orders are legally bound order-placing documents for procuring products or services from vendors.
Price Book:
- Price Books are the agreed price for selling a product to a customer. Based on the agreed terms, the prices can even vary for different customers.